RAASIL JEWEL

RAASIL heartly Welcome to our FAQ page!

Here, we've compiled answers to some of the most common questions our customers have about shopping with us, our products, and our policies. If you can't find the answer you're looking for, please don't hesitate to contact our customer service team for further assistance.

Ordering and Shipping

Q: How do I place an order?
A: Placing an order is easy! Simply browse our collection, select the product(s) you wish to purchase, and add them to your cart. Once you're ready to checkout, follow the instructions on the screen to complete your purchase. You'll receive a confirmation email and message once your order has been successfully placed.

Q: When will my order be shipped?
A: We try our best to ship within 1-2 business days. You will receive an email with shipping confirmation and tracking id as soon as the product is shipped. If for any unforeseen reason, the shipping is delayed, you would be notified immediately.

Q: Do you offer international shipping?
A: Currently, we offer PAN India shipping. We're working on expanding our shipping capabilities to include international destinations in the near future. We will publish notification once it is onboard so please check back regularly for updates.

Q: How can I track my order?
A: Once your order has been shipped, you will receive an email and message with a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website.

Returns and Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of purchase for most items in new, unused condition. For more detailed information, please refer to our Return and Exchange Policy page.

Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order number and the details of the product(s) you wish to return or exchange. We will provide you with instructions on how to proceed.

Product Information

Q: How do I care for my sterling silver jewellery?
A: Sterling silver jewellery should be kept dry and stored in a cool, dark place when not in use. To clean your jewellery, use a soft cloth and a mild silver cleaner. Avoid exposing your jewellery to harsh chemicals or environments to maintain its shine and integrity.

Q: Can I get a piece of jewellery customized?
A: We offer customization options for certain items. Please contact our customer service team with your customization request, or go to Customization tab we will do our best to accommodate your needs.

Payments and Security

Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit/debit cards, UPI, net banking, and Cash on Delivery (COD) for PAN India orders.

Q: Is my personal information secure on your website?
A: Yes, your privacy and security are of utmost importance to us. Our website is secured with SSL encryption, and we do not store any credit card information. Please refer to our Privacy Policy for more information.

Miscellaneous

Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping services for a small additional charge. You can select the gift-wrapping option at checkout.

Q: How can I stay updated on new arrivals and promotions?
A: The best way to stay updated is to subscribe to our newsletter. You'll receive updates on new arrivals, exclusive discounts, and special promotions. You can subscribe on our website.

Q: How can I change my billing address?
A: You need to log in to your account, where you can change the address under the My Account section and update new information related to your profile.